Viziqo One
The AI-powered customer + marketing platform.
Unified AI customer support, omnichannel marketing (WhatsApp/Email/SMS), and CRM — one contact record, one AI brain, one workspace. Built for Indian SMBs.
Three modules, one platform
VIZIQO One brings together what used to be VIZIQO Assist and VIZIQO Campaign — and adds a unified CRM on top — so support and marketing work from the same data.
AI Customer Support
Voice (Twilio/Plivo), web chat, WhatsApp, and SMS — all answered by one RAG-powered AI brain that reads your knowledge base in natural language.
- 75–85% containment rate vs ~30% for legacy IVR
- Same AI on every channel — no separate bots
- Human escalation with full conversation context
Omnichannel Marketing
WhatsApp, Email, and SMS campaigns from one platform. DLT-compliant for India. Visual flow builder, behavioral segmentation, real-time analytics.
- WhatsApp campaigns with template management
- DLT compliance built-in (TRAI sender ID + template approval)
- AI content generation with multilingual support
Unified CRM
One contact record across support + marketing. Every voice call, WhatsApp message, email open, and deal stage in the same timeline — no data gaps.
- Single source of truth for every customer
- Deal pipeline tied to campaign engagement
- Sales sees marketing activity in real time
The data problem with separate tools
Running CRM, email, WhatsApp, SMS, and support helpdesk as separate tools means data is always out of sync. Sales doesn't see that a lead engaged with a campaign two hours ago. Support doesn't see the customer is in a deal worth ₹50 lakhs. The average SMB loses 15–20% of potential revenue to these data gaps.
VIZIQO One collapses all of that into one platform with one contact record. Sales, support, and marketing operate from the same data layer — and the AI brain reads from the same knowledge base for every interaction, on every channel.
Customer asks about a product on WhatsApp
AI answers from your knowledge base (RAG)
AI flags it as a sales opportunity; deal created in CRM
Marketing triggers a follow-up email + SMS sequence
Sales sees the full timeline when closing the deal
What you can run on VIZIQO One
Production-grade, modern stack
Chosen for reliability, AI/ML ecosystem depth, and developer velocity.
AI
RAG + LangChain
Vector DB
Qdrant
Voice
Twilio / Plivo
Messaging
WhatsApp + SMS
Database
PostgreSQL
Frontend
Next.js
Ready to unify support, marketing, and CRM?
Get a live demo of VIZIQO One tailored to your business and knowledge base.
Book a Demo